VPN Platform
Account Deletion
Account deletion starts with a confirmed user request and support review. The product does not claim immediate deletion while subscription, device, session, provider cleanup, audit, or legal retention work remains.
Request and verification
A signed-in user can request deletion only after explicit confirmation. The request records a Request ID and does not bypass authentication.
Subscription handling
Active, scheduled-cancel, past-due, payment-failed, or canceled subscription states must be reviewed before deletion can finish. Cancellation and refund handling remain separate.
Device and session cleanup
Devices, active sessions, pending sessions, revoked devices, and connection profile availability are reviewed before access is changed. Revoked or expired configuration is not issued again.
Provider cleanup and retention
Provider resource cleanup requires a safe backend workflow and must not be silently orphaned or skipped. Audit, security, abuse-prevention, billing, accounting, support, dispute, and legal-obligation records may need retention after account deletion.
Contact
Deletion and privacy requests use Use the support form. Support review uses Use the support form.