VPN Platform
Account Deletion
You can submit an account deletion request, but the complete deletion process is not yet available. A received request is not confirmation that your account or data has been deleted. The product does not claim immediate deletion.
Request and verification
Sign in to the account you want to delete. On the dashboard, open Billing, read Account deletion, select the confirmation box and submit the request. On Android, Request account deletion opens Support: choose Account deletion and submit your message. Keep the Request ID. Do not send a password or payment credentials.
Subscription handling
An account deletion request does not stop recurring charges. For Google Play purchases, cancel the subscription in Google Play under Payments & subscriptions. For Stripe purchases, use the subscription cancellation control in Billing. Check the original provider's cancellation confirmation and current period end. Cancellation and refund handling remain separate: requesting deletion does not request or automatically issue a refund.
Device and session cleanup
Completing deletion must end active VPN sessions, disable devices and remove the VPN resource. Removing only a VPN resource or signing out does not delete your account.
Provider cleanup and retention
Account deletion must also handle your sign-in identity and the account data we store. Any data that must remain for billing, a dispute or another specific obligation needs a defined reason and retention period. Those decisions and the complete execution process are still pending. We do not promise automatic deletion within 90 days or a separate selective-data-deletion service.
Contact
Deletion and privacy requests: Use the support form. Support review: Use the support form.