VPN Platform
Privacy Policy
VPNPlatform is operated by VISPEX GROUP SP. Z O.O. This policy explains how we process data to provide accounts, subscriptions, device management, VPN connections, support, security, and audit controls. It was last updated on 10 September 2026.
Data we process
We process account identity and user IDs; subscription, purchase, cancellation, refund, and entitlement metadata; registered-device records and a derived device identifier; selected VPN location; VPN account and connection-session state; operational logs, request and correlation IDs, security and audit events; and information a user submits to support. Authentication and security infrastructure may derive an approximate location from an IP address to detect abuse and protect accounts. The Android app does not request precise location, contacts, photos, microphone, camera, SMS, or advertising ID access.
How data is used
We use data to authenticate accounts, verify purchases, maintain one entitlement across supported payment channels, enforce subscription and registered-device limits, establish and end VPN sessions, troubleshoot failures, prevent fraud and abuse, satisfy accounting and legal obligations, handle account-deletion requests, and resolve support or payment disputes.
Service providers and sharing
We use service providers for authentication, website payments, Google Play purchases, hosting and databases, and VPN infrastructure. We disclose only the data needed for those providers to perform their service, protect the platform, or comply with law. We do not sell personal data or use it for advertising.
VPN connection data
Android's VPN service routes device network traffic through the selected VPN connection while it is active. The reviewed VPNPlatform application and backend do not persist packet contents or browsing history. Connection credentials and configuration are processed only as needed to establish, maintain, and terminate the service; this is not an absolute no-log promise about every infrastructure provider.
Retention
We retain data only for as long as required for the account and service, billing and accounting, fraud and security controls, audit and legal obligations, support, disputes, and backup integrity. The period depends on the record type, subscription state, legal requirements, security need, and whether an account-deletion request is pending. Data is deleted or anonymized when those purposes no longer apply, subject to required legal retention and safe backup expiry.
Security and transfers
Data is encrypted in transit. Access is limited by authentication and operational roles. Service providers may process data in countries other than the user's country; contractual and technical safeguards are used where required by applicable law.
Your choices and rights
Users can manage registered devices, cancel subscriptions through the payment channel used for purchase, restore eligible Google Play purchases, and request access, correction, deletion, restriction, or other rights available under applicable law. Account deletion begins with an authenticated request and may require completion of subscription, security, provider-cleanup, accounting, or legal-retention steps.
Contact
Privacy requests: Use the support form. Support: Use the support form.