VPN Platform
Refund and Cancellation Policy
This policy separates subscription cancellation from refund review and applies alongside the rules of the payment channel used for purchase. It does not promise automatic refunds.
Cancellation at period end
A customer may cancel a subscription. Cancellation takes effect at the end of the already paid billing period, and access remains available until that paid period ends.
Resume before cancellation takes effect
If the backend and billing provider support resume before the effective cancellation date, a customer may resume the subscription before the current paid period ends.
Payment failure
Payment failure can move the account into a payment-required or past-due state and can block new VPN access until billing is resolved.
Refunds
Automatic refunds are not guaranteed. Refund requests are reviewed case by case through support and billing review, and applicable consumer law takes priority. This policy does not state a fixed refund window.
Cancellation is not a refund
Cancellation stops future renewal according to the period-end cancellation policy. A refund is a separate billing review decision and is not created automatically by cancellation.
Support
Billing review: Use the support form. Include the account email and Request ID when available.