Can't connect
Retry from the dashboard and include your Request ID if it fails again.
VPN Platform
Support
Support destination
/support
Privacy requests: /support
Device limit
Revoke an old device before adding a new one.
Payment problem
Open Billing and retry checkout or subscription recovery.
Change or cancel subscription
Use Billing to cancel at period end or resume access.
OpenVPN vs WireGuard
Use WireGuard when your app can provide a public key. Use OpenVPN otherwise.
Lost or revoked device
Revoke lost devices before adding replacements.
Account deletion
Request support review before VPN access is changed.
Contact support
Use the support form and include the Request ID shown in the app.